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Event Details
| Pre-registering for this course notifies work2future that you intend to take this course if it is offered. Courses will be offered provided a sufficient number of currently enrolled customers have pre-registered their interest. Final registration for courses will be conducted through a work2future training specialist. |
| |
Customer Service Academy Certificate Program
|
| Training Provider: Workforce Institute-San Jose/Evergreen Community College |
| For more information send an email to bill.dahl@sjeccd.edu. |
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Course Description: The Customer Service Academy covers all aspects of gold-level customer service in any employment sector. You will learn the key skills to effectively meet customers' needs; manage time, stress, change and conflict; analyze the "styles" of your co-workers so you can work together better; evaluate ethical behaviors to determine what is appropriate; and how to be a creative problem solver applying decision-making styles, processes and techniques. A Workforce Institute Certificate of Completion will be awarded upon successful completion of the program.
|
Information
|
Schedule: Monday-Friday, 1:00pm-5:00pm, for 4 consecutive weeks.
|
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Courses
|
Hours |
Communication
|
8 |
Customer Service
|
8 |
Team Building
|
8 |
| Attitude |
8 |
| Conflict Management |
8 |
| Decision Making & Problem Solving |
8 |
| Values and Ethic |
8 |
| Stress Management |
8 |
| Time Management |
8 |
| Managing Change |
8 |
|
| Awards: Workforce Institute Certificate of Completion |
|
| Prerequisites: 10th grade reading level |
|
| back to Class List |
Where
Workforce Institute
San Jose/Evergreen Comunity College District
600 S. Bascom Avenue, Suite T-101
San Jose,
CA 95128
Hosted By
work2future
work2future provides employment and re-employment readiness services to the community, especially residents of Campbell, Gilroy, Los Altos Hills, Los Gatos, Monte Sereno, Morgan Hill, San Jose, Saratoga and the unincorporated areas of Santa Clara County.
work2future is funded by the U.S. Workforce Investment Act and is operated by the City of San Jose.
